Frequently Asked Questions

 

Service Overview Questions

What does Tidy Designs Do?

We offer a website design solution for you and your business. Our services include everything that you need to put your website online, including domain name registration, website hosting and submission to major search engines.

For e-commerce websites, we also set up and test the shopping cart system, connect it to your merchant account and or payment gateway for online payment systems. We also set up an SSL connection for secure credit card transactions and set up items for sale.

Our maintenance packages are an easy and affordable way to keep your website content fresh and up to date. Changes to the text can be made by e-mail, fax or post.

How much does it cost?

We have packages to suit every budget from a basic 5 page website starting from £300 to a full blown e-commerce management system starting at £1,000.

Before we commence any work we will assess your needs and produce a quote for approval. Once this budget is approved by yourself we will start on the design.

Is there a contract period?

Our design packages do not come with a contract period unlike some of our competitors.

The maintenance contracts do have a one year minimum service period as do the hosting services.

Do you offer a guarantee?

Yes. We offer a guarantee to all of our customers. If you are not satisfied with your website, simply let us know within 16 days of the completion date and we will refund all of our fees promptly.

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Billing Questions

Payment options?

We accept payment by cheque or credit cards via PayPal.

When will I get billed?

We ask that 50% of the design fee be paid up front with the rest to be paid upon completion of the design process.

Our maintenance contracts are to be paid monthly with the first payment becoming due upon completion of the website. Subsequent months will be billed on the first business day of each month.

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Design Questions

What is your design process?

You do not have to have any computer or design skills whatsoever to have Tidy Designs design a website for you or your business. All you need is a pen and paper and we will do the rest.

Step 1 - Choose a domain name
If you do not have a domain name already, we can offer up to 5 suggestions based on the name of your business or organisation and you can choose your own and the order of preference.

If you already have a domain name, we will need the webmaster information provided by the domain name registrar company.

Step 2 - Choose a design layout.
If you have a specific layout in mind for your website just jot it down on a piece of paper and post/e-mail/fax it to us or point us to any similar websites you have seen.

If you do not have any ideas or would like us to choose the design, that's fine. Either way we will endeavor to design your website to best suit your needs.

Do I have to be online or "build" my own website?

No, we design the website for you and do not use online "builder" software with a limited design capability. You do not need to be online for this process at all - the entire process can be done from start to finish on paper.

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What is excluded from your packages?

Our package prices do not include:

  • Copy writing
  • Credit card merchant or PayPal account sign-up

Any of the above are available but will be quoted for on a separate basis depending on the complexity of the project

What if I don't like the finalised design?

At Tidy Designs it is our aim to make sure that you are completely satisfied with our work and the final website. If there are aspects that you are not completely happy with we will try to rectify these for you. If you are still not happy within 30 days of the completion of your website we will refund all of our fees.

Unfortunately we can not refund the cost of your domain names or your website hosting package.

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Do you do website redesign?

At Tidy Designs we are more than happy to redesign your existing website. If you are not happy with your current website contact us at enquiries@tidy-designs.com with details of your current website and we will send you a quote.

What if I have minor changes or updates after the design process?

Our website packages allow for up to 10 minor changes in the first month after completion. After this period additional changes are only £10 each.

Alternatively we do offer a 12 month maintenance contract which allows for up to 5 minor changes to your website per month. This service is only an additional £10 per month.

Can I make my own alterations and what if I make a mistake?

Yes as we do provide you with the necessary webmaster information such as the FTP address and login details.

Unfortunately we can not be responsible for any of your alterations. If you do make a mistake we can restore your website from our backups but this service will be subject to a small administration charge of £25 so please only attempt this if you know what you are doing.

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E-mail Questions

How many e-mail addresses can I have?

Our website packages come with between 15 and 35 POP3 e-mail addresses (somename@yourwebsite.co.uk). These e-mail addresses can be accessed through your regular e-mail programs such as Outlook, Outlook Express, Eudora and others or as a web based e-mail access.

Can I set up e-mail forwarders?

Yes. you can set up unlimited e-mail forwarders by yourself or we can set them up for you.

E-commerce Questions

What is the design process of an e-commerce website?

After steps 1 to 3 of a basic website there are an additional 5 steps to get your e-commerce website up and running.

Step 4 - Shopping Cart Set Up.
This is a very complex step though all you need to do is tell us your shipping method, choices and fees together with any other options (such as different colours, sizes etc).

Step 5 - Set up your Merchant account and/or PayPal account.
If you don't have one already, your business will need to apply for a merchant account to accept payments directly by credit card or a PayPal account to accept PayPal payments.

Once this is done simply pass the webmaster information to us.

Step 6 - Connect your Shopping Cart to your Merchant/PayPal account.
We will take care of this complex step for you.

Step 7 - Add items for sale.
Simply provide us with photos, descriptions, pricing information and any other options and we will set up the items for sale.

Step 8 - Testing.
Again we will take care of this step for you.

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How many items can I sell?

Our e-commerce packages have no product limits unlike some.

How will I know when my website receives an order?

You will receive an order notification e-mail with the customers order information.

How do I add/remove a product or alter a products details or photo?

Products are easily added using the online administration panel.

We can carry out and product changes or updates for you as part of our maintenance contracts if you wish.

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Search Engine Questions

Will you automatically submit my website to search engines?

Yes. Our basic and e-commerce website packages include basic website optimisation and submission to the following major search engines: All The Web, Altavista, AOL, Google, HotBot and Lycos.

If you do not want us to submit your website to search engines please tell us before the design process is finalised.

What will you do to optimise my website?

We will optimise your website's meta tags (title, description and keywords) for more favorable search engine ranking. We can also give some advice on optimising the textual content in your website for search engine rankings.

We do not use any unethical methods to improve your website's rankings as these can lead to your website being banned or unlisted from search engines.

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» Service Overview Questions

» Billing Questions

» Design Questions

» E-mail Questions

» E-commerce Questions

» Search Engine Questions



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Your domain name is the address of your website, e.g. www.yourname.com and these can be purchased, usually for under £10 per year each.

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